Shipping Policy
Thank you for shopping at Le Quyen Art! Below you'll find information about how we handle shipping, delivery times, and related policies.
Order Processing Time
All orders are processed within 3–7 business days after your purchase is confirmed.
- Original Artwork: Carefully packaged by hand and may require up to 7 business days before shipping.
- Prints & Made-to-Order Items: May take additional time depending on production schedules.
- We do not ship on weekends or holidays.
If we are experiencing a high volume of orders or delays due to external factors, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location, the weight of the package, and the shipping method chosen.
| Region | Estimated Delivery Time | Shipping Method |
|---|---|---|
| U.S. | 3–7 business days | USPS, UPS, or FedEx |
| Canada | 7–14 business days | International Carrier |
| International | 10–21 business days | International Carrier |
International Shipping
We offer international shipping to most countries. Please be aware:
- You are responsible for any customs duties, import taxes, or fees imposed by your country.
- Delivery times may be longer due to international customs processes.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or undeliverable addresses. If your order is returned to us due to an address error, you will be responsible for reshipping costs.
Lost or Delayed Packages
We are not liable for packages lost or delayed in transit once handed over to the shipping carrier. If your order appears lost or hasn’t arrived after the expected delivery window:
-
Contact the shipping carrier first using your tracking number.
-
Then email us at quyen@lequyenart.com and we’ll do our best to assist.
Damaged Shipments
If your artwork arrives damaged, please contact us within 7 days of delivery at [Your Email Address] with:
- Your order number
- Clear photos of the damage and packaging
- A description of the issue
In cases involving original artwork, the damaged piece must be returned before a refund or replacement is issued. We’ll provide return instructions as needed.
Questions?
For any shipping-related questions or concerns, please reach out to us:
📧 Email: quyen@lequyenart.com
🖼️ Business Name: Le Quyen Art
🌐 Website: LeQuyenArt.com
